Refund Policy

We understand at times you may change your mind or have ordered the wrong item. Please get in touch with us at info@deanswooddistillery.com.au as soon as possible to make a change to, or cancel an order.

If your order has already been shipped or delivered, please contact us within 7 days of receiving your order to arrange for the products to be returned. Products must be in the original packaging to be eligible for change of mind/incorrect purchase return and refund. Return postage will be deducted from your product refund.

Deanswood Distillery is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us within 2 business days from receiving your order. Please save all packaging material and damaged goods, and if possible, take a photo of the damage before contacting us at info@deanswooddistillery.co.au and we will review it for a refund.